Privacy Policy
Welcome to Introduction
At Tali Health, your privacy is not just a legal requirement — it’s a fundamental part of our values rooted in empathy, integrity, and personalized care. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or interact with us.
Information We Collect
Personal Identifiable Information (PII)
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Full name
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Contact details (email, phone number)
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Date of birth
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Gender
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Medical history or related health data (if submitted voluntarily through forms or appointment booking)
Technical & Usage Information
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IP address
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Browser type and version
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Device identifiers
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Pages visited and time spent
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Cookies
Health Information
As a health clinic, information related to your physical or mental health may be collected only when necessary for care provision and with your explicit consent.
How We Use Your Information
Your information is used for the following purposes:
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To manage appointments and communicate with you
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To provide personalized health care and follow-ups
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To improve our services, website, and user experience
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To comply with legal and regulatory obligations
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For internal records and data analysis (non-identifiable data only)
We collect and process your data under the following legal grounds:
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Consent: You have given clear permission for us to process your data for a specific purpose.
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Contractual necessity: Data is needed to fulfill a service agreement with you.
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Legal obligation: Processing is necessary to comply with legal requirements.
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Vital interest: To protect your life or well-being in emergency medical situations.
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Legitimate interest: For purposes such as service improvements or fraud prevention.
Data Sharing and Disclosure
Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies help us understand user behavior and enhance site functionality.
You can control cookies through your browser settings. However, disabling cookies may affect some features of the website.
Services We Offer
Data Security
We implement robust physical, administrative, and digital safeguards to protect your data, including: SSL encryption on our website Secure servers and restricted data access Periodic audits and security updates Despite best efforts, no online data transmission can be 100% secure. We encourage users to also practice caution when sharing sensitive data online.
Your Rights
You have the right to: Access your personal data Request corrections to inaccurate data Withdraw your consent at any time Request deletion of your data (subject to medical/legal retention requirements) Object to certain forms of data processing File a complaint with the Uganda Data Protection Office (if applicable) To exercise any of these rights, email us at talihealthug@gmail.com.
Data Retention
We retain your personal information only as long as necessary to:
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Provide you with medical services
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Comply with legal and regulatory obligations
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Maintain accurate records for follow-up care
When no longer needed, data is securely deleted or anonymized.
Children’s Privacy
Our services are intended for individuals aged 18 and over. For patients under 18, parental or guardian consent is required for the collection and processing of personal or medical data.
International Data Transfers
If your data is stored or processed outside Uganda, we ensure that adequate protections (e.g., standard contractual clauses) are in place to safeguard your rights and privacy.
Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in law, technology, or our services. Updates will be posted on this page with a revised “Effective Date.”
For questions, concerns, or requests regarding your privacy; Contact Us
Your health is your right. So is your privacy. At Tali Health, we honor both.
Address
Plot 8
Ocama Caesar Rd
Arua Hill, Arua City
Email
talihealthug@gmail.com
Phone
Mobile: +256 763 479 967
WhatsApp: +256 763 479 967